Our Commitment

M & S Water Services (Utilities) Limited has a high regard for, and gives serious attention to, our customers and all those affected by our works.

M & S Water Services recognizes that effective and efficient management, in partnership with our customers, will provide the best service to all those concerned, will maintain high standards and improve performance.

M & S Water Services will:

    • Consult all those effected prior to commencement of works
    • Give clear notification of works to be undertaken
    • Protect property and environment during works
    • Provide comprehensive safety against accidental injury
    • Supply a caring service and respond to our customer needs
    • Welcome enquiries and provide information
    • Provide the opportunity for views to be expressed
    • Provide after service care

Our completed Customer Feed Back Sheets bear testament to our commitment to provide high levels of customer care. The percentages are as follows:

Customers asked to rate their satisfaction with each of the followingPercentage of customers ticking “Very Satisfied”
The level of customer service you received prior to the works being undertaken
The behaviour and politeness of staff on site
That the works undertaken were carried out in the manner described to you
Given the nature of the works involved, that the gang minimised disruption and mess
How satisfied are you with the work undertaken