Accreditations

Below are the accreditations that we have. Each one has a link which shows that you can trust M & S Water Services Ltd.

Accreditor/ Certification Body	Accreditation/ Certification No.	Expiry Date	Certificate
Achilles	060533	03/03/19	see certificate
Achilles Audit B	060533	03/03/19	see certificate
Buy with Confidence	338138	N/A	see certificate
CHAS		12/10/19	see certificate
Constructionline Certificate		10/06/18	see certificate
Environment Agency		05/12/19	see certifcate
Safe Contractor	CF2626	26/03/19	see certificate
Garek Assured ISO 9001 : 2015	0113/1217/117G	13/12/20	see certificate
Public Liability Insurance		02/11/2018	see certificate
Aviva Employers' Liability Insurance	100631988CSI	02/11/2018	see certificate
NEBOSH	100/6304/3	N/A	see certificate
Institution of Occupational Safety and Heath	220965	N/A	see certificate
Reduced Pressure Zone Device - City and Guilds		N/A	see certificate
Michael Harkin Level 3 Watersafe BPEC	3437/4769/157		see certificate
Robert Thomas Level 3 Watersafe BPEC	3428/3770/157		see certificate
Water Industry Approved Plumbers' Scheme		N/A	see certificate
Seven Trent Water Safe Certificates	STWF0383	31/12/14	see certificate
WIRS	COV1624149F	01/07/2019	see certificate
Gas Safe Member		09/05/2019	see certificate

Testimonials

On Saturday (17/05/2014) two of your engineers attended our property for a leak in the mains pipe. Although it was 10.45 am when they arrived

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Mrs A Kent

On Saturday (17/05/2014) two of your engineers attended our property for a leak in the mains pipe. Although it was 10.45 am when they arrived they took on the job of repairing the leak, even after being informed that the last time we had a leak in January it took 4 men, from another contractor, 8 hours to fix it.

I was very impressed by the way they kept me informed throughout the repair & that they were very polite & helpful. A credit to your company.

I believe one of them is named Aaron O’Brien.

I would also like to add that the two men who came to "make good" were also very polite & helpful.

I would certainly recommend your company & should we have another leak, which I certainly hope we don't, I will ask for your company to attend.

Once again many thanks

As a multi service provider to many large organizations we are expected to react quickly to our customers needs. We therefore need to partner up

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Frank McIntyre

As a multi service provider to many large organizations we are expected to react quickly to our customers needs. We therefore need to partner up with quality suppliers

M&S Water Services have been supplying services to FPM for many years.

The works include reactive and planned activities/ projects. We have always received a professional & prompt service from Mick & his team including advising our clients of best practice solutions for their respective facilities.
M&S Water Services are very experienced in their field of work and we would gladly recommend the company to provide services to commercial & domestic customers.

Testimonial *We would like to thank Monty, Sean and especially Kev and Lee in resolving the drainage problem in our back garden. They all worked

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Author *Mr and Mrs Hannabuss

Testimonial *We would like to thank Monty, Sean and especially Kev and Lee in resolving the drainage problem in our back garden. They all worked really hard and Kev and Lee were on site for the duration and kept us fully informed. They were all polite, friendly and efficient and tidied at the end so it looked like they had never been here.

3 contractors arrived and were professional, friendly and considerate. The response and call out were within a very short time.

Many Thanks!

Davina Framis

A team of 3 of your staff sorted out a large water leak under my and neighbouring houses. May I say how grateful I am

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Sandra Green

A team of 3 of your staff sorted out a large water leak under my and neighbouring houses. May I say how grateful I am for their thoughtful and conscientious attitude, particularly Peter. Because of a longterm illness I am extremely debilitated and he and his colleagues went out of their way to minimise the stress and inconvenience to me. All the work was carried out carefully and to a very high standard, and they ensured there was as little as possible disruption. I will be very happy to use and recommend your company in the future. S. White, Hertford

The team were excellent in their attitude and application to the job, they gave me 100% confidence that the water pipe repair would be carried

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M Richards

The team were excellent in their attitude and application to the job, they gave me 100% confidence that the water pipe repair would be carried out in a competent manner. I also felt very comfortable having them in my home, they were clean and tidy and polite throughout. After many hours researching the particular water supply pipe, and talking to other companies about the problem, it was a relief to talk to a company with the correct knowledge and expertise on water supply pipes.

The two engineers who carried out the work are serious-minded, polite and a real credit to the company. Extremely Satisfied.

H.R Knight

Shane – I spoke to Dianne at St Augusta who said she was delighted with your workmanship and the manner in which the job was

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Ian Frost FCIH MIRPM

Shane – I spoke to Dianne at St Augusta who said she was delighted with your workmanship and the manner in which the job was carried out. Many thanks. I will get your company details put on our list of preferred contractors.

This was, by far, the best customer service, level of skill and knowledge displayed by any company who have tried to resolve this problem before.

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Mr Armitage

This was, by far, the best customer service, level of skill and knowledge displayed by any company who have tried to resolve this problem before. Top class team.

The two men were friendly, helpful and most considerate. We would recommend "Johnny and Tony" to anyone who needed their workmanship. They did a great

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Mr B Nottage

The two men were friendly, helpful and most considerate. We would recommend "Johnny and Tony" to anyone who needed their workmanship. They did a great job. Many thanks to all who helped us with the problem we had.

I have spent six weeks chasing my insurance company and had visits from 6 different engineers from them. They were still unable or unwilling to

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Richard Winter

I have spent six weeks chasing my insurance company and had visits from 6 different engineers from them. They were still unable or unwilling to actually mend the leak.

Last Friday, on the recommendation of Affinity Water, I rang your office. By that evening I had an appointment for 09.00 on Sunday. Kevin was on site by 08.30 (a charming and helpful man). He found the leak position within all of 2 minutes and by 11.30 had dug the trench, including breaking through concrete, isolated the old pipe, drilled through the house wall and installed a new pipe and stopcock through the back of a kitchen unit (with absolute minimum damage to the unit).

He then tested the rest of the pipe from the road and back filled the trench and telephoned me to say that he had finished shortly after 12.00.

What a service!.....and all for a reasonable price too. Please accept my thanks for one of the most efficient, customer friendly services that I have had for a very long time. Please repeat my thanks to Kevin, and, if you have such things, put a copy of this on his personal file.

Very many thanks. I look forward to your reinstatement team being as good.

Many thanks for resolving the water supply problem at my property earlier today (18th June 2014). Mick Harkin promptly responded to my phone call last

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Mr R Krystofiak

Many thanks for resolving the water supply problem at my property earlier today (18th June 2014). Mick Harkin promptly responded to my phone call last week. He came to my property at the arranged date and time and discussed the options available. I received the estimate within a few days, it represented good value for the work involved. The engineers Chris Hewitt and Jimmy O'Brien also turned up at the arranged date and time. They were both polite and kept me informed at every stage of the job. Upon completion, the site was left clean and tidy. Well done to all those involved.

25/06/2013

Dear Michael,

Just a quick note to say thanks for sorting out my broken pipe so quickly. I know you deal with these issues

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Mr Mike Ellis

25/06/2013

Dear Michael,

Just a quick note to say thanks for sorting out my broken pipe so quickly. I know you deal with these issues everyday but for me it was a stressy situation. The two guys who came to fix it were on time, very polite and hardworking. They cleaned up the best they could afterwards.

I hope for obvious reasons we don't have to speak again, but if I do I would happily contact you.

From call out to sign off, excellent service by all. Including Thomas keeping me updated. Thank you.
Would I recommend you? Definitely.

Miss Anita Devi

The operatives were informative, punctual, tidy and highly skilled. I couldn't have had better service.

R.F. Quinton

After works carried out by Affinity Water, 2 of your colleagues came to my property today to reset the block paving that had been removed

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Maria Mekota

After works carried out by Affinity Water, 2 of your colleagues came to my property today to reset the block paving that had been removed in order for repairs to be made. I would just like to say how pleased I am with the work they have completed. The job was carried out quickly with no disruption to myself, family or neighbours and the standard of the job is superb. You wouldn’t be able to tell that any work had been carried out. People are very quick to leave negative feedback so I wanted to email and say ‘job well done’. It is very much appreciated.

We are delighted with the work carried out last week. Your team were with us for four days and were absolutely brilliant. Well done Wayne

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Shirley and David Moore

We are delighted with the work carried out last week. Your team were with us for four days and were absolutely brilliant. Well done Wayne and Scott. You made the whole process so much easier as you explained every step of the way. Definitely would recommend M&S.

I just wanted to say thank you to you and your staff for all the recent advice you gave me. I was wrongly advised by

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Katherine

I just wanted to say thank you to you and your staff for all the recent advice you gave me. I was wrongly advised by my water company that I had a leak and your staff came round and quickly established that I didn’t. Some company’s could have taken advantage and quoted for the job anyway. I wouldn’t hesitate to recommend you, and if I am ever in need of your services in the future I won’t hesitate to contact you again.

Many many thanks

Dear Sir/Madam.

My name is Graham Prestland, and I have had work carried out on my property by your company this week (7th August 2014).

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Graham Prestland

Dear Sir/Madam.

My name is Graham Prestland, and I have had work carried out on my property by your company this week (7th August 2014). I literally left the house 5 minutes before the men left the job hence me not being here to sign.
I was so impressed with the work carried out by your company I felt it only fair to pass my praise on.

Please tell the crew (Chris Hewitt and Jimmy O’Brien) who carried out the work how pleased we are with everything they did and we are more than happy to recommend you to our family and friends.

Many thanks

Very pleased with the response to my call. When work was finished by a very competent crew, it was as good as new. Both crews

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Mrs Joan Eastham

Very pleased with the response to my call. When work was finished by a very competent crew, it was as good as new. Both crews where very polite and hard working.

I am delighted with the work you have carried out to connnect my house to the Anglian Water mains and the reuslts have been fantastic.

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Peter Heyde

I am delighted with the work you have carried out to connnect my house to the Anglian Water mains and the reuslts have been fantastic. A shower is now a pleasure. Please pass on my thanks to all concerned for a job well done.

Will you also pass on my thanks to all your Engineers who worked on this job. It all went really well with the minimum amount

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Mick Berry

Will you also pass on my thanks to all your Engineers who worked on this job. It all went really well with the minimum amount of disruption to the hospital.

06/08/2013

Dear Mr M Harkin

I understand from yourself and staff that my invoice will act as a guarantee for 20 years and that I

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Mrs Francona

06/08/2013

Dear Mr M Harkin

I understand from yourself and staff that my invoice will act as a guarantee for 20 years and that I should contact you if there are any problems.

I would like to say thank you to the workers that completed the initial job and the persons responsible for reinstating. They were all very well mannered and got on with their jobs un an effective, no nonsense way. I also would like to mention that I have always found anyone that I have spoken to over the phone in relation to the above job, to be understanding and polite.

Many thanks,

We are so very happy with the work carried out by M & S.... We were really quite worried when we found out we had

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Shirley & Pete Speller

We are so very happy with the work carried out by M & S.... We were really quite worried when we found out we had a water leak and imagined all sorts of problems. However, the leak was dealt with quickly and efficiently, the team carrying out the necessary works were really polite, helpful and cleared away leaving it all clean and tidy. We would have no hesitation whatsoever in recommending M & S - a good job well done - Thankyou....