Client Feedback

Leaking supply repaired  
Jonathan Rowe    October 27, 2023   Aldbury   

Replacing leaking stop tap and section of pipe was all done so efficiently with no fuss. It was in an awkward place down a hole all muddy and flooded and uncomfortable to work in but James and Tom were very pleasant and professional and pumped it dry in a few moments and got the repair done amazingly quickly, then left the site neat and tidy.
They're knowledgeable, skilled, well equipped, and prepared to work through the difficulties.

Job well done  
Stephen Kenyon    June 27, 2023   Ravenswood Village, Crowthorne   

May I just take this opportunity to thank the two technicians (Damien and work colleague) that came to site to carry out repairs to one of the site water mains on Tuesday 20 June 23, they were both courteous and professional, they both reacted well to the people around them and explained on serval occasions what they were doing and why.

Many Thanks

Stephen Kenyon (Acorn Engineering Ltd)

Thanks a job well done  
Mark Boyd    May 16, 2023   Sewards end, Saffron Walden, Essex   

I’d like to pass on my thanks to all those involved with replacement of my outside pipes. Danny and the team were polite and professional and not deterred by equipment failure or other delays outside of their control. I will add that the 2 chaps who turned up yesterday to take way and make good, couldn’t do enough to help. I have forgotten to mention previously that whenever I contact your office the call is always dealt with quickly and well. Everyone is a credit to you. Thank you so much.

Excellent Company  
Linda Suddes    April 28, 2023   Chesham, (HP5)   

The men who came from M and S to fix my water leak, and also those who came to make good afterwards, were brilliant. It rained on both days but they still worked without complaint and made surprisingly little mess in the circumstances. They did a very good job and I can't praise them enough.

Tony Baughan - Affinity Water    December 20, 2021   Hayes UB4 9SQ   

Very impressed with M and S – they were fantastic, safe and Will has been excellent organising his end.

Job well done  
Julie Kearney    October 14, 2021   Dunstable Bedfordshire   

I had m and s waters come out to me to fix a water leak in my garden and then came back to repave and topsoil and seed my garden. They did an amazing job and cleaned up thoroughly afterwards. The men were also so lovely polite and nothing was too much for them. A ++++ service

NWL Commend High Standards at M&S Water  
Steve Cressy Northumbrian Water Ltd    May 21, 2021   Tilbury   

Can you please pass on my thanks to your team who completed the service connections at Tilbury recently .
Very efficient and completed the work to a high standard.

Fantastic work/very polite  
Rebecca Brooks    December 15, 2020   9 hicks road   

Thanks to the team at MandS. Ryan and Sam were very professional and had no problem getting stuck into the big, messy job at our property today. Both guys were really polite and put my heavily pregnant partner at ease straight away. Clean and tidy workers.

Compliments to your teams  
Sandra M    November 13, 2020   Surrey   

I was so grateful for the reassurance and professional attitude of the teams that attended our water supply pipe leak on behalf of Affinity Water. They carried out the initial investigation and arranged for prompt replacement work to be carried out and kept me informed of timescales and what was going to happen. They were all a credit to you.

Happy with the service  
Sanjay    November 2, 2020  

I would like to thank M&S for the great service which I received which was excellent. I would have no hesitation in recommending the Company to anyone. The staff were very helpful and responsive to issues. Even calling with issues after installation the staff were very responsive.

I would like to thank the staff on the front line especially Lisa Sheridan, Hannah McDonald and Hannah 2 (apologies but did not get the surname) for all their help and patients. Even after installation with minor issues they were very helpful and got things sorted. This was so comforting for a person who gets stressed with issues.

It was also lovely to hear that if in the future if there are any problems/issues as a result of the installation just give us a call and we will try and get things sorted. This was very comforting - Thank you so much ladies you are a real asset to the Company.