Client Feedback

Great Missenden  
Howard Lewis Affinity Water Business Lead Rapid Response and Innovation Community Operations    March 19, 2020   Great Missenden   

Just wanted to say what a fantastic job was done today by Chris, Kerren and Andrew in resolving this burst. A really professional job undertaken and done in a timely fashion. Really appreciate their commitment and professionalism.

Please pass on my personal thanks.

Excellent Customer Service  
Dave Wilson    August 5, 2019   Northampton   

Hi, I would like to pass on my thanks to Graham & Liam who attended my property in Northampton to repair an AWA water leak. These two guys were highly skilled and very professional and resolved the issue that has been going on for a number of years. I cannot thank them enough.

Nigel Hall    July 9, 2019  

I just wanted to take the time to say how impressed I was during my recent visit to Trent Park by the site set up and the quality of the water main laying works that were underway by your teams across the Park. This off-site element of the project has been particularly challenging for us all but seeing the M&S site set up, with everything clean, tidy and secure, confirmed that a professional installation is underway.

Sarah goldsmith    July 3, 2019  

Work carried out at our sports centre. Sam, Steve and Ryan extremely helpful and speedy in solving our water issue. Very please with the outcome. Thank you

Water Leak  
Linda Stanley    June 12, 2019   Brackley   

I found M & S Water Services to be a superb and reasonably priced supplier. We had a water leak in our yard which they dealt with in a quick and efficient manner. Their staff were very courteous and nothing was to much trouble. They informed me at every stage of the excavation, during and after the repair. I would highly recommend them, I just wish there were a few more companies out there like them.

Great service - highly efficient  
Ian    June 11, 2019   Borehamwood   

Whilst extending our residential property we needed to upgrade the water pipes coming into the house. Affinity Water advised us to get this work done privately so we contacted M&S Water Services for a quote. They fully understood the requirement and were very helpful in guiding us through the entire process. Work was completed quickly and efficiently making the entire process extremely easy.

Excellent Work  
Allen King    March 23, 2019   Berkhamsted, Herts   

Excellent work in replacing 40 metres of supply pipe to my house. Efficient, courteous men who arrived when they said they would & did a very good job. Thank you. A good company to do business with.

Well done M&S  
Shirley and David Moore    October 29, 2018   Hemel Hemopstead   

We are delighted with the work carried out last week. Your team were with us for four days and were absolutely brilliant. Well done Wayne and Scott. You made the whole process so much easier as you explained every step of the way. Definitely would recommend M&S.

So pleased with the work!  
Shirley & Pete Speller    August 16, 2018   Luton   

We are so very happy with the work carried out by M & S.... We were really quite worried when we found out we had a water leak and imagined all sorts of problems. However, the leak was dealt with quickly and efficiently, the team carrying out the necessary works were really polite, helpful and cleared away leaving it all clean and tidy. We would have no hesitation whatsoever in recommending M & S - a good job well done - Thankyou....

Standard is superb  
Maria Mekota    August 9, 2018   St Albans   

After works carried out by Affinity Water, 2 of your colleagues came to my property today to reset the block paving that had been removed in order for repairs to be made. I would just like to say how pleased I am with the work they have completed. The job was carried out quickly with no disruption to myself, family or neighbours and the standard of the job is superb. You wouldn’t be able to tell that any work had been carried out. People are very quick to leave negative feedback so I wanted to email and say ‘job well done’. It is very much appreciated.