Client Feedback

location of rising main, and fitting a new stop valve  
Lynn and Roger Payne    September 18, 2020   Lyndhurst Drive, Harpenden   

We would both like to thank the two teams who worked over two days to carry out the above work at our property.
Both teams were highly professional, kept us fully informed at all times, and were considerate in their behaviour regarding the Covid situation. Both teams worked extremely hard, and the second team carried on way beyond their normal working hours to get the job done. We are very grateful.
Please pass on our thanks for a job well done!

Very pleasant and patient  
Sallie Stonestreet    August 14, 2020  

I would like to take the opportunity to say how pleased I was last Sunday when one of your men repaired my leaking pipe. He was very pleasant and patient with me when I asked questions.
Thank you again for your help.
Best wishes

Appreciation of Work Completed.  
Mary Way    May 21, 2020   134 Topstreet Harpenden AL5 5TS   

Thank you to both teams who carried out work on behalf of Affinity Water to my premises. I was out when the second team arrived and was delighted to see the work completed. Thank you so much to all concerned. Polite, charming team whom I met on the first visit to repair the pipe leak. Always helpful, explained all that was done. I offered refreshment and not accepted. They kept their distance at this difficult time. Many thanks and I shall certainly recommend your company to friends and acquaintances.

Thank you  
Jacky Mackay    May 14, 2020   Luton   

M&S Water Luton have carried out investigative & repair work at a flat complex on New Bedford Road. The workforce on site have been polite, efficient & the overall impression very competent. The information and explanation of the next steps required have been supportive and the customer service has been exemplary. I would recommend this Luton company to attend to domestic or commercial water pipework.

Jacky MacKay

Quick, careful and clean - did a very good and fast job of repairing leaking mains water inlet pipe  
John McC    May 4, 2020   St Albans   

I found I had a leaking water main on a Monday night, late, while putting out recycling.

Phoned emergency number at 2am, got a call back at 6am (emergency phone mobile phone left downstairs, an apologetic voice said), and still had a team of two on site by 7:15am. They dug and found the leak, but needed an inside team to replace the pipe from inside a corner cupboard in the kitchen to their hole outside.

Inside team came at 4:30pm and had all fixed, clean and tidy by 6pm. Both teams, and head office, very courteous. Local teams very careful of social distancing, and the man who came inside wore mask and gloves, and touched as little as possible. Altogether, and fast and very satisfactory response.

High praise  
Ian Catchpole    April 24, 2020   Ringshall   

Did a fantastic job. The guys were hard working and really considerate especially in the current situation (Coronavirus lockdown).

Couldn’t have been better and can highly recommend them in every way.

Excellent work  
Michael Selwood    April 9, 2020   East Street, Olney MK46 4AP   

Can I just say that both your teams who carried out the repair firstly, and who then came and finished off the surface, were so pleasant to deal with. They undertook the job with the minimum of fuss, caused no disruption and were unfailingly polite and considerate.

Great Missenden  
Howard Lewis Affinity Water Business Lead Rapid Response and Innovation Community Operations    March 19, 2020   Great Missenden   

Just wanted to say what a fantastic job was done today by Chris, Kerren and Andrew in resolving this burst. A really professional job undertaken and done in a timely fashion. Really appreciate their commitment and professionalism.

Please pass on my personal thanks.

Excellent Customer Service  
Dave Wilson    August 5, 2019   Northampton   

Hi, I would like to pass on my thanks to Graham & Liam who attended my property in Northampton to repair an AWA water leak. These two guys were highly skilled and very professional and resolved the issue that has been going on for a number of years. I cannot thank them enough.

Nigel Hall    July 9, 2019  

I just wanted to take the time to say how impressed I was during my recent visit to Trent Park by the site set up and the quality of the water main laying works that were underway by your teams across the Park. This off-site element of the project has been particularly challenging for us all but seeing the M&S site set up, with everything clean, tidy and secure, confirmed that a professional installation is underway.