Client Feedback

Job well done  
Julie Kearney    October 14, 2021   Dunstable Bedfordshire   

I had m and s waters come out to me to fix a water leak in my garden and then came back to repave and topsoil and seed my garden. They did an amazing job and cleaned up thoroughly afterwards. The men were also so lovely polite and nothing was too much for them. A ++++ service

NWL Commend High Standards at M&S Water  
Steve Cressy Northumbrian Water Ltd    May 21, 2021   Tilbury   

Can you please pass on my thanks to your team who completed the service connections at Tilbury recently .
Very efficient and completed the work to a high standard.

Fantastic work/very polite  
Rebecca Brooks    December 15, 2020   9 hicks road   

Thanks to the team at MandS. Ryan and Sam were very professional and had no problem getting stuck into the big, messy job at our property today. Both guys were really polite and put my heavily pregnant partner at ease straight away. Clean and tidy workers.

Compliments to your teams  
Sandra M    November 13, 2020   Surrey   

I was so grateful for the reassurance and professional attitude of the teams that attended our water supply pipe leak on behalf of Affinity Water. They carried out the initial investigation and arranged for prompt replacement work to be carried out and kept me informed of timescales and what was going to happen. They were all a credit to you.

Happy with the service  
Sanjay    November 2, 2020  

I would like to thank M&S for the great service which I received which was excellent. I would have no hesitation in recommending the Company to anyone. The staff were very helpful and responsive to issues. Even calling with issues after installation the staff were very responsive.

I would like to thank the staff on the front line especially Lisa Sheridan, Hannah McDonald and Hannah 2 (apologies but did not get the surname) for all their help and patients. Even after installation with minor issues they were very helpful and got things sorted. This was so comforting for a person who gets stressed with issues.

It was also lovely to hear that if in the future if there are any problems/issues as a result of the installation just give us a call and we will try and get things sorted. This was very comforting - Thank you so much ladies you are a real asset to the Company.

location of rising main, and fitting a new stop valve  
Lynn and Roger Payne    September 18, 2020   Lyndhurst Drive, Harpenden   

We would both like to thank the two teams who worked over two days to carry out the above work at our property.
Both teams were highly professional, kept us fully informed at all times, and were considerate in their behaviour regarding the Covid situation. Both teams worked extremely hard, and the second team carried on way beyond their normal working hours to get the job done. We are very grateful.
Please pass on our thanks for a job well done!

Very pleasant and patient  
Sallie Stonestreet    August 14, 2020  

I would like to take the opportunity to say how pleased I was last Sunday when one of your men repaired my leaking pipe. He was very pleasant and patient with me when I asked questions.
Thank you again for your help.
Best wishes

Appreciation of Work Completed.  
Mary Way    May 21, 2020   134 Topstreet Harpenden AL5 5TS   

Thank you to both teams who carried out work on behalf of Affinity Water to my premises. I was out when the second team arrived and was delighted to see the work completed. Thank you so much to all concerned. Polite, charming team whom I met on the first visit to repair the pipe leak. Always helpful, explained all that was done. I offered refreshment and not accepted. They kept their distance at this difficult time. Many thanks and I shall certainly recommend your company to friends and acquaintances.

Thank you  
Jacky Mackay    May 14, 2020   Luton   

M&S Water Luton have carried out investigative & repair work at a flat complex on New Bedford Road. The workforce on site have been polite, efficient & the overall impression very competent. The information and explanation of the next steps required have been supportive and the customer service has been exemplary. I would recommend this Luton company to attend to domestic or commercial water pipework.

regards
Jacky MacKay

Quick, careful and clean - did a very good and fast job of repairing leaking mains water inlet pipe  
John McC    May 4, 2020   St Albans   

I found I had a leaking water main on a Monday night, late, while putting out recycling.

Phoned emergency number at 2am, got a call back at 6am (emergency phone mobile phone left downstairs, an apologetic voice said), and still had a team of two on site by 7:15am. They dug and found the leak, but needed an inside team to replace the pipe from inside a corner cupboard in the kitchen to their hole outside.

Inside team came at 4:30pm and had all fixed, clean and tidy by 6pm. Both teams, and head office, very courteous. Local teams very careful of social distancing, and the man who came inside wore mask and gloves, and touched as little as possible. Altogether, and fast and very satisfactory response.