Policies

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Testimonials

3 contractors arrived and were professional, friendly and considerate. The response and call out were within a very short time.

Many Thanks!

Davina Framis

I am delighted with the work you have carried out to connnect my house to the Anglian Water mains and the reuslts have been fantastic.

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Peter Heyde

I am delighted with the work you have carried out to connnect my house to the Anglian Water mains and the reuslts have been fantastic. A shower is now a pleasure. Please pass on my thanks to all concerned for a job well done.

We would both like to thank the two teams who worked over two days to carry out the above work at our property.
Both teams

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Lynn and Roger Payne

We would both like to thank the two teams who worked over two days to carry out the above work at our property.
Both teams were highly professional, kept us fully informed at all times, and were considerate in their behaviour regarding the Covid situation. Both teams worked extremely hard, and the second team carried on way beyond their normal working hours to get the job done. We are very grateful.
Please pass on our thanks for a job well done!

Shane – I spoke to Dianne at St Augusta who said she was delighted with your workmanship and the manner in which the job was

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Ian Frost FCIH MIRPM

Shane – I spoke to Dianne at St Augusta who said she was delighted with your workmanship and the manner in which the job was carried out. Many thanks. I will get your company details put on our list of preferred contractors.

We are delighted with the work carried out last week. Your team were with us for four days and were absolutely brilliant. Well done Wayne

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Shirley and David Moore

We are delighted with the work carried out last week. Your team were with us for four days and were absolutely brilliant. Well done Wayne and Scott. You made the whole process so much easier as you explained every step of the way. Definitely would recommend M&S.

Work carried out at our sports centre. Sam, Steve and Ryan extremely helpful and speedy in solving our water issue. Very please with the outcome.

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Sarah goldsmith

Work carried out at our sports centre. Sam, Steve and Ryan extremely helpful and speedy in solving our water issue. Very please with the outcome. Thank you

Can you please pass on my thanks to your team who completed the service connections at Tilbury recently .
Very efficient and completed the work

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Steve Cressy Northumbrian Water Ltd

Can you please pass on my thanks to your team who completed the service connections at Tilbury recently .
Very efficient and completed the work to a high standard.

The team were excellent in their attitude and application to the job, they gave me 100% confidence that the water pipe repair would be carried

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M Richards

The team were excellent in their attitude and application to the job, they gave me 100% confidence that the water pipe repair would be carried out in a competent manner. I also felt very comfortable having them in my home, they were clean and tidy and polite throughout. After many hours researching the particular water supply pipe, and talking to other companies about the problem, it was a relief to talk to a company with the correct knowledge and expertise on water supply pipes.

We were really upset and anxious about our horrendous water bills. The Housing Association who own our bungalow contacted yourselves to investigate a possible water

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Aileen and Dave Allen

We were really upset and anxious about our horrendous water bills. The Housing Association who own our bungalow contacted yourselves to investigate a possible water leak. This was unfortunately on a Friday! However over the following Monday and Tuesday your various engineers visited our home, identified the leak, and carried out the necessary work and repair. They were all really pleasant, hard-working, and thorough. They were considerate to us, explaining everything, and left our home very tidy. You quickly supplied a comprehensive report to the Housing Association , which we hope will help us to claim leakage allowance from Anglian Water. We are so grateful to you for your fast response to our dilemma, and we commend your fantastic workforce…..

Thanks to the team at MandS. Ryan and Sam were very professional and had no problem getting stuck into the big, messy job at our

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Rebecca Brooks

Thanks to the team at MandS. Ryan and Sam were very professional and had no problem getting stuck into the big, messy job at our property today. Both guys were really polite and put my heavily pregnant partner at ease straight away. Clean and tidy workers.

Hi, I would like to pass on my thanks to Graham & Liam who attended my property in Northampton to repair an AWA water leak.

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Dave Wilson

Hi, I would like to pass on my thanks to Graham & Liam who attended my property in Northampton to repair an AWA water leak. These two guys were highly skilled and very professional and resolved the issue that has been going on for a number of years. I cannot thank them enough.

Testimonial *We would like to thank Monty, Sean and especially Kev and Lee in resolving the drainage problem in our back garden. They all worked

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Author *Mr and Mrs Hannabuss

Testimonial *We would like to thank Monty, Sean and especially Kev and Lee in resolving the drainage problem in our back garden. They all worked really hard and Kev and Lee were on site for the duration and kept us fully informed. They were all polite, friendly and efficient and tidied at the end so it looked like they had never been here.

Replacing leaking stop tap and section of pipe was all done so efficiently with no fuss. It was in an awkward place down a hole

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Jonathan Rowe

Replacing leaking stop tap and section of pipe was all done so efficiently with no fuss. It was in an awkward place down a hole all muddy and flooded and uncomfortable to work in but James and Tom were very pleasant and professional and pumped it dry in a few moments and got the repair done amazingly quickly, then left the site neat and tidy.
They're knowledgeable, skilled, well equipped, and prepared to work through the difficulties.

I met your engineer Dave on site today and have to say I felt I'd known him all my life, if not a family member.

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Mel Fordham - Chantry Gardens Freehold Management Co. Ltd.

I met your engineer Dave on site today and have to say I felt I'd known him all my life, if not a family member. The very first thing he said was "How can I help you and what are you trying to achieve" Not once did he say "we can’t do that the rules won’t allow it" he explored every option with me. There can be no doubt Dave is a genuine, sincere and decent man.
Dave took a great deal of time to explore the very best solution and explained in terms which were easy to understand the regulatory perspective and offered the very best outcome. He possesses qualities which are sadly very rare today and I can say with conviction he is the very best ambassador possible for your organisation, please pass on my thanks to him.

I cannot thank you enough , your team were fantastic. I had a Water supply leak on Christmas Day it was a mess and so

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O Oakman

I cannot thank you enough , your team were fantastic. I had a Water supply leak on Christmas Day it was a mess and so was I! Your team attended promptly on both Christmas day and again Boxing Day to repair . They were very diligent , professional , clean and tidy and cheerful given that it was Christmas day , please give them my thanks again .

I would like to thank M&S for the great service which I received which was excellent. I would have no hesitation in recommending the Company

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Sanjay

I would like to thank M&S for the great service which I received which was excellent. I would have no hesitation in recommending the Company to anyone. The staff were very helpful and responsive to issues. Even calling with issues after installation the staff were very responsive.

I would like to thank the staff on the front line especially Lisa Sheridan, Hannah McDonald and Hannah 2 (apologies but did not get the surname) for all their help and patients. Even after installation with minor issues they were very helpful and got things sorted. This was so comforting for a person who gets stressed with issues.

It was also lovely to hear that if in the future if there are any problems/issues as a result of the installation just give us a call and we will try and get things sorted. This was very comforting - Thank you so much ladies you are a real asset to the Company.

I just wanted to say thank you to you and your staff for all the recent advice you gave me. I was wrongly advised by

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Katherine

I just wanted to say thank you to you and your staff for all the recent advice you gave me. I was wrongly advised by my water company that I had a leak and your staff came round and quickly established that I didn’t. Some company’s could have taken advantage and quoted for the job anyway. I wouldn’t hesitate to recommend you, and if I am ever in need of your services in the future I won’t hesitate to contact you again.

Many many thanks

I just wanted to thank your team who came out to us on Saturday & Sunday 25th & 26th November) they were all super friendly,

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Sarah Cooper

I just wanted to thank your team who came out to us on Saturday & Sunday 25th & 26th November) they were all super friendly, helpful, informative and tidy.
After waiting for a long time (not down to you) to have a hidden leak found and fixed, you will never understand how appreciated I am of what was completed this weekend.
They worked hard in the cold and wet weather to find the leak and repair it quickly and without fuss or disturbance to us.

Thank you again for a great job done.

06/08/2013

Dear Mr M Harkin

I understand from yourself and staff that my invoice will act as a guarantee for 20 years and that I

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Mrs Francona

06/08/2013

Dear Mr M Harkin

I understand from yourself and staff that my invoice will act as a guarantee for 20 years and that I should contact you if there are any problems.

I would like to say thank you to the workers that completed the initial job and the persons responsible for reinstating. They were all very well mannered and got on with their jobs un an effective, no nonsense way. I also would like to mention that I have always found anyone that I have spoken to over the phone in relation to the above job, to be understanding and polite.

Many thanks,

Whilst extending our residential property we needed to upgrade the water pipes coming into the house. Affinity Water advised us to get this work done

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Ian

Whilst extending our residential property we needed to upgrade the water pipes coming into the house. Affinity Water advised us to get this work done privately so we contacted M&S Water Services for a quote. They fully understood the requirement and were very helpful in guiding us through the entire process. Work was completed quickly and efficiently making the entire process extremely easy.

We are so very happy with the work carried out by M & S.... We were really quite worried when we found out we had

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Shirley & Pete Speller

We are so very happy with the work carried out by M & S.... We were really quite worried when we found out we had a water leak and imagined all sorts of problems. However, the leak was dealt with quickly and efficiently, the team carrying out the necessary works were really polite, helpful and cleared away leaving it all clean and tidy. We would have no hesitation whatsoever in recommending M & S - a good job well done - Thankyou....

I found M & S Water Services to be a superb and reasonably priced supplier. We had a water leak in our yard which they

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Linda Stanley

I found M & S Water Services to be a superb and reasonably priced supplier. We had a water leak in our yard which they dealt with in a quick and efficient manner. Their staff were very courteous and nothing was to much trouble. They informed me at every stage of the excavation, during and after the repair. I would highly recommend them, I just wish there were a few more companies out there like them.

Just wanted to say what a fantastic job was done today by Chris, Kerren and Andrew in resolving this burst. A really professional job undertaken

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Howard Lewis Affinity Water Business Lead Rapid Response and Innovation Community Operations

Just wanted to say what a fantastic job was done today by Chris, Kerren and Andrew in resolving this burst. A really professional job undertaken and done in a timely fashion. Really appreciate their commitment and professionalism.

Please pass on my personal thanks.

The two men were friendly, helpful and most considerate. We would recommend "Johnny and Tony" to anyone who needed their workmanship. They did a great

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Mr B Nottage

The two men were friendly, helpful and most considerate. We would recommend "Johnny and Tony" to anyone who needed their workmanship. They did a great job. Many thanks to all who helped us with the problem we had.

Very impressed with M and S – they were fantastic, safe and Will has been excellent organising his end.

Tony Baughan - Affinity Water

The operatives were informative, punctual, tidy and highly skilled. I couldn't have had better service.

R.F. Quinton

Thank you to both teams who carried out work on behalf of Affinity Water to my premises. I was out when the second team arrived

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Mary Way

Thank you to both teams who carried out work on behalf of Affinity Water to my premises. I was out when the second team arrived and was delighted to see the work completed. Thank you so much to all concerned. Polite, charming team whom I met on the first visit to repair the pipe leak. Always helpful, explained all that was done. I offered refreshment and not accepted. They kept their distance at this difficult time. Many thanks and I shall certainly recommend your company to friends and acquaintances.

May I just take this opportunity to thank the two technicians (Damien and work colleague) that came to site to carry out repairs to one

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Stephen Kenyon

May I just take this opportunity to thank the two technicians (Damien and work colleague) that came to site to carry out repairs to one of the site water mains on Tuesday 20 June 23, they were both courteous and professional, they both reacted well to the people around them and explained on serval occasions what they were doing and why.

Many Thanks

Stephen Kenyon (Acorn Engineering Ltd)

I was so grateful for the reassurance and professional attitude of the teams that attended our water supply pipe leak on behalf of Affinity Water.

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Sandra M

I was so grateful for the reassurance and professional attitude of the teams that attended our water supply pipe leak on behalf of Affinity Water. They carried out the initial investigation and arranged for prompt replacement work to be carried out and kept me informed of timescales and what was going to happen. They were all a credit to you.

M&S Water Luton have carried out investigative & repair work at a flat complex on New Bedford Road. The workforce on site have been polite,

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Jacky Mackay

M&S Water Luton have carried out investigative & repair work at a flat complex on New Bedford Road. The workforce on site have been polite, efficient & the overall impression very competent. The information and explanation of the next steps required have been supportive and the customer service has been exemplary. I would recommend this Luton company to attend to domestic or commercial water pipework.

regards
Jacky MacKay

Did a fantastic job. The guys were hard working and really considerate especially in the current situation (Coronavirus lockdown).

Couldn’t have been better and can

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Ian Catchpole

Did a fantastic job. The guys were hard working and really considerate especially in the current situation (Coronavirus lockdown).

Couldn’t have been better and can highly recommend them in every way.

25/06/2013

Dear Michael,

Just a quick note to say thanks for sorting out my broken pipe so quickly. I know you deal with these issues

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Mr Mike Ellis

25/06/2013

Dear Michael,

Just a quick note to say thanks for sorting out my broken pipe so quickly. I know you deal with these issues everyday but for me it was a stressy situation. The two guys who came to fix it were on time, very polite and hardworking. They cleaned up the best they could afterwards.

I hope for obvious reasons we don't have to speak again, but if I do I would happily contact you.

The men who came from M and S to fix my water leak, and also those who came to make good afterwards, were brilliant. It

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Linda Suddes

The men who came from M and S to fix my water leak, and also those who came to make good afterwards, were brilliant. It rained on both days but they still worked without complaint and made surprisingly little mess in the circumstances. They did a very good job and I can't praise them enough.

I have spent six weeks chasing my insurance company and had visits from 6 different engineers from them. They were still unable or unwilling to

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Richard Winter

I have spent six weeks chasing my insurance company and had visits from 6 different engineers from them. They were still unable or unwilling to actually mend the leak.

Last Friday, on the recommendation of Affinity Water, I rang your office. By that evening I had an appointment for 09.00 on Sunday. Kevin was on site by 08.30 (a charming and helpful man). He found the leak position within all of 2 minutes and by 11.30 had dug the trench, including breaking through concrete, isolated the old pipe, drilled through the house wall and installed a new pipe and stopcock through the back of a kitchen unit (with absolute minimum damage to the unit).

He then tested the rest of the pipe from the road and back filled the trench and telephoned me to say that he had finished shortly after 12.00.

What a service!.....and all for a reasonable price too. Please accept my thanks for one of the most efficient, customer friendly services that I have had for a very long time. Please repeat my thanks to Kevin, and, if you have such things, put a copy of this on his personal file.

Very many thanks. I look forward to your reinstatement team being as good.

Many thanks for resolving the water supply problem at my property earlier today (18th June 2014). Mick Harkin promptly responded to my phone call last

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Mr R Krystofiak

Many thanks for resolving the water supply problem at my property earlier today (18th June 2014). Mick Harkin promptly responded to my phone call last week. He came to my property at the arranged date and time and discussed the options available. I received the estimate within a few days, it represented good value for the work involved. The engineers Chris Hewitt and Jimmy O'Brien also turned up at the arranged date and time. They were both polite and kept me informed at every stage of the job. Upon completion, the site was left clean and tidy. Well done to all those involved.

The two engineers who carried out the work are serious-minded, polite and a real credit to the company. Extremely Satisfied.

H.R Knight

After works carried out by Affinity Water, 2 of your colleagues came to my property today to reset the block paving that had been removed

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Maria Mekota

After works carried out by Affinity Water, 2 of your colleagues came to my property today to reset the block paving that had been removed in order for repairs to be made. I would just like to say how pleased I am with the work they have completed. The job was carried out quickly with no disruption to myself, family or neighbours and the standard of the job is superb. You wouldn’t be able to tell that any work had been carried out. People are very quick to leave negative feedback so I wanted to email and say ‘job well done’. It is very much appreciated.

A team of 3 of your staff sorted out a large water leak under my and neighbouring houses. May I say how grateful I am

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Sandra Green

A team of 3 of your staff sorted out a large water leak under my and neighbouring houses. May I say how grateful I am for their thoughtful and conscientious attitude, particularly Peter. Because of a longterm illness I am extremely debilitated and he and his colleagues went out of their way to minimise the stress and inconvenience to me. All the work was carried out carefully and to a very high standard, and they ensured there was as little as possible disruption. I will be very happy to use and recommend your company in the future. S. White, Hertford

From call out to sign off, excellent service by all. Including Thomas keeping me updated. Thank you.
Would I recommend you? Definitely.

Miss Anita Devi

Very pleased with the response to my call. When work was finished by a very competent crew, it was as good as new. Both crews

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Mrs Joan Eastham

Very pleased with the response to my call. When work was finished by a very competent crew, it was as good as new. Both crews where very polite and hard working.

Dear Sir/Madam.

My name is Graham Prestland, and I have had work carried out on my property by your company this week (7th August 2014).

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Graham Prestland

Dear Sir/Madam.

My name is Graham Prestland, and I have had work carried out on my property by your company this week (7th August 2014). I literally left the house 5 minutes before the men left the job hence me not being here to sign.
I was so impressed with the work carried out by your company I felt it only fair to pass my praise on.

Please tell the crew (Chris Hewitt and Jimmy O’Brien) who carried out the work how pleased we are with everything they did and we are more than happy to recommend you to our family and friends.

Many thanks

Can I just say that both your teams who carried out the repair firstly, and who then came and finished off the surface, were so

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Michael Selwood

Can I just say that both your teams who carried out the repair firstly, and who then came and finished off the surface, were so pleasant to deal with. They undertook the job with the minimum of fuss, caused no disruption and were unfailingly polite and considerate.

I just wanted to take the time to say how impressed I was during my recent visit to Trent Park by the site set up

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Nigel Hall

I just wanted to take the time to say how impressed I was during my recent visit to Trent Park by the site set up and the quality of the water main laying works that were underway by your teams across the Park. This off-site element of the project has been particularly challenging for us all but seeing the M&S site set up, with everything clean, tidy and secure, confirmed that a professional installation is underway.

As a multi service provider to many large organizations we are expected to react quickly to our customers needs. We therefore need to partner up

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Frank McIntyre

As a multi service provider to many large organizations we are expected to react quickly to our customers needs. We therefore need to partner up with quality suppliers

M&S Water Services have been supplying services to FPM for many years.

The works include reactive and planned activities/ projects. We have always received a professional & prompt service from Mick & his team including advising our clients of best practice solutions for their respective facilities.
M&S Water Services are very experienced in their field of work and we would gladly recommend the company to provide services to commercial & domestic customers.

Will you also pass on my thanks to all your Engineers who worked on this job. It all went really well with the minimum amount

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Mick Berry

Will you also pass on my thanks to all your Engineers who worked on this job. It all went really well with the minimum amount of disruption to the hospital.

Excellent work in replacing 40 metres of supply pipe to my house. Efficient, courteous men who arrived when they said they would & did a

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Allen King

Excellent work in replacing 40 metres of supply pipe to my house. Efficient, courteous men who arrived when they said they would & did a very good job. Thank you. A good company to do business with.

I’d like to pass on my thanks to all those involved with replacement of my outside pipes. Danny and the team were polite and professional

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Mark Boyd

I’d like to pass on my thanks to all those involved with replacement of my outside pipes. Danny and the team were polite and professional and not deterred by equipment failure or other delays outside of their control. I will add that the 2 chaps who turned up yesterday to take way and make good, couldn’t do enough to help. I have forgotten to mention previously that whenever I contact your office the call is always dealt with quickly and well. Everyone is a credit to you. Thank you so much.

I found I had a leaking water main on a Monday night, late, while putting out recycling.

Phoned emergency number at 2am, got a call

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John McC

I found I had a leaking water main on a Monday night, late, while putting out recycling.

Phoned emergency number at 2am, got a call back at 6am (emergency phone mobile phone left downstairs, an apologetic voice said), and still had a team of two on site by 7:15am. They dug and found the leak, but needed an inside team to replace the pipe from inside a corner cupboard in the kitchen to their hole outside.

Inside team came at 4:30pm and had all fixed, clean and tidy by 6pm. Both teams, and head office, very courteous. Local teams very careful of social distancing, and the man who came inside wore mask and gloves, and touched as little as possible. Altogether, and fast and very satisfactory response.

This was, by far, the best customer service, level of skill and knowledge displayed by any company who have tried to resolve this problem before.

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Mr Armitage

This was, by far, the best customer service, level of skill and knowledge displayed by any company who have tried to resolve this problem before. Top class team.

On Saturday (17/05/2014) two of your engineers attended our property for a leak in the mains pipe. Although it was 10.45 am when they arrived

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Mrs A Kent

On Saturday (17/05/2014) two of your engineers attended our property for a leak in the mains pipe. Although it was 10.45 am when they arrived they took on the job of repairing the leak, even after being informed that the last time we had a leak in January it took 4 men, from another contractor, 8 hours to fix it.

I was very impressed by the way they kept me informed throughout the repair & that they were very polite & helpful. A credit to your company.

I believe one of them is named Aaron O’Brien.

I would also like to add that the two men who came to "make good" were also very polite & helpful.

I would certainly recommend your company & should we have another leak, which I certainly hope we don't, I will ask for your company to attend.

Once again many thanks

I would like to take the opportunity to say how pleased I was last Sunday when one of your men repaired my leaking pipe. He

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Sallie Stonestreet

I would like to take the opportunity to say how pleased I was last Sunday when one of your men repaired my leaking pipe. He was very pleasant and patient with me when I asked questions.
Thank you again for your help.
Best wishes

I had m and s waters come out to me to fix a water leak in my garden and then came back to repave and

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Julie Kearney

I had m and s waters come out to me to fix a water leak in my garden and then came back to repave and topsoil and seed my garden. They did an amazing job and cleaned up thoroughly afterwards. The men were also so lovely polite and nothing was too much for them. A ++++ service

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