M & S Water Services (Utilities) Limited has a high regard for, and gives serious attention to, our customers and all those affected by our works.
M & S Water Services recognizes that effective and efficient management, in partnership with our customers, will provide the best service to all those concerned, will maintain high standards and improve performance.
M & S Water Services will:
- Consult all those effected prior to commencement of works
- Give clear notification of works to be undertaken
- Protect property and environment during works
- Provide comprehensive safety against accidental injury
- Supply a caring service and respond to our customer needs
- Welcome enquiries and provide information
- Provide the opportunity for views to be expressed
- Provide after service care
Our completed Customer Feed Back Sheets bear testament to our commitment to provide high levels of customer care. The percentages are as follows:
| Customers asked to rate their satisfaction with each of the following | Percentage of customers ticking “Very Satisfied” |
|---|---|
| The level of customer service you received prior to the works being undertaken | |
| The behaviour and politeness of staff on site | |
| That the works undertaken were carried out in the manner described to you | |
| Given the nature of the works involved, that the gang minimised disruption and mess | |
| How satisfied are you with the work undertaken |
